A person, an address, a reply
There is no ticket maze and no chat robot. One email address, answered by someone who can actually change something.
- Telephone
- +33 6 08 86 66 35
- Postal address
- JBCA
5 Rue Paul Chenavard, 69001 Lyon, France
What you probably came here for
Each of these is a direct route, not an explanation of why the route is hard.
- 01I want a refund
If you are within 14 days of subscribing, use the withdrawal function — it is the fastest route and needs no reason. Reimbursement follows within 14 days of your request, by the same payment method you used, at no cost to you.
If you are past 14 days and the service has not worked as described, the legal guarantee of conformity applies and is not limited by our terms. Write to customer service setting out what did not work; we will put it right, and failing that reduce the price or end the contract.
Withdraw from contract- 02I want to cancel my subscription
Cancel from your billing page. It takes the same number of steps it took to subscribe, no reason is asked for, no telephone call is needed and no letter is required.
Your plan then runs to the end of the period you have already paid for and does not renew. Allowances reset each period and never carry over.
Billing page- 03The label reading got the composition wrong
Every composition is editable before the comparison runs — correct it in place, or skip photographs entirely and type the composition yourself. The result is identical either way, because the comparison is computed from the compositions you confirmed, not from the photograph.
What the automated part does- 04I want my data deleted
Write to customer service from the address on the account. Label photographs are deleted within 24 hours of the composition being read in any case; saved compositions go within 30 days of a request or of account closure.
Nothing you send is used to train any model, and no health information is collected at any point.
Privacy policy- 05We disagree and customer service has not resolved it
Send a written complaint first — mediation can only be opened after that step. If it does not resolve matters, you may refer the dispute to a consumer mediator free of charge.
Consumer mediation- 06Something on my skin is not going away
Please see a doctor or a pharmacist. This service compares what is printed on labels; it cannot tell you what is happening on your body and it will not try.
Refund and dispute policy, in short
- 14 days to withdraw from any subscription, without giving a reason, via the function in the footer of every page.
- Reimbursement within 14 days of the request, by the original payment method, at no cost to you.
- If performance was expressly requested early and partly delivered, the refund is proportionate.
- The legal guarantee of conformity applies in full and is never excluded or limited by our terms.
- Disputes: written complaint to customer service first, then free consumer mediation.
Cancellation policy, in short
- Paid plans renew automatically at the end of each period until cancelled.
- Cancel at any time from your billing page, in no more steps than it took to subscribe.
- Cancellation takes effect at the end of the period already paid for; access continues until then.
- No reason is asked for, no call is required and no letter is demanded.
- Allowances reset each period and do not carry over. There are no credit packs and no stored balance.